Wärtsilä Corporation
Mapping the installed base to the docking calendar
About Wärtsilä Corporation
Wärtsilä is a global leader in marine power: engines, propulsion systems and lifecycle services for every major vessel segment. Thousands of ships worldwide run Wärtsilä machinery — and every one of them periodically enters a dock, which is where overhauls, upgrades and retrofits actually happen.
The challenge
For an OEM, the installed base is the business — but knowing WHERE the machinery is installed is only half the picture. The commercial question is WHEN: which vessels running Wärtsilä equipment are approaching a docking, at which yard, under which manager. That is the moment an overhaul, spares package or retrofit can be planned into the yard period instead of bolted on afterwards.
How they use TrustedDocks
Wärtsilä's after-sales and retrofit teams use TrustedDocks to connect the installed base to the docking calendar: vessels running their engines and equipment, matched against forecast drydock windows worldwide.
Ownership and management data identifies the right counterpart for each hull — the manager who plans the docking and the owner who signs the retrofit investment.
With the docking window known in advance, service engineers, parts and retrofit proposals are in place before the vessel enters the dock — including decarbonisation retrofit projects that need a docking to install. API access carries this intelligence into Wärtsilä's own service planning systems.
The benefits
After-sales made proactive
Overhauls and spares offered when the docking is being planned, not after the vessel is already in the dock.
Retrofit windows identified
Decarbonisation and upgrade projects targeted at hulls with a docking ahead — the only time the work can happen.
Right counterpart, first time
Manager and owner structures resolved per hull, so proposals reach the person who decides.
Service logistics ahead of the ship
Engineers and parts scheduled against forecast windows across yards worldwide.
TrustedDocks features in this story
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