FAQ – Confidentiality and Data Privacy

You can use the "Log in / Sign up" button on the starting page which redirects you to the registration page. Either, you log in with your credentials or you sign up with your LinkedIn account or register as a new user with your professional company email address as a shipowner, shipyard or equipment manufacturer.

When you register the first time as a shipowner, shipyard or equipment manufacturer you are automatically in the free version. Depending on the sector you register, the basic modules are for free with limited business intelligence and limitations on lists of shipowners, shipyards and manufacturers. As a premium user, you have full access to all features like access to all lists, all features of the business intelligence tool, marketplace usage, API implementation, 24/7 customer support via phone and email and much more.

You can contact us anytime either per mail via [email protected] or by phone: +49 40 228 59 13 50

trusteddocks is compliant under the EU-General Data Protection Regulation (GDPR) and handles your data with high care. All the data is stored in the data centre in Frankfurt, Germany, with the highest security standards, provided by Amazon.com. All communications between you and trusteddocks are TLS secured, which is currently the highest standard.

You have full control over your own data that you provide on trusteddocks for your own company. The docking requests and tender requests sent by a client are only visible to the invited parties. In return, the quotations by the invited parties are only visible to the one client who sends the invitation for the project.

Yes, an email does not simply go from the sender to the recipient instantaneously. In fact, most emails have to travel across multiple networks and servers before arriving in their intended audience inbox. These pause points expose emails to attack, usually due to unsecured networks, vulnerable servers, and the people savvy enough to hack them.

Uploading your quotation to trusteddocks means that everything you upload is encrypted with a TLS Cipher 256-bit key which can have 2²⁵⁶ possible combinations.

We are monitoring the usage of all user accounts and sending alerts if we discover conspicuous activities. Nevertheless, you are kindly asked to save your personal login details in a safe place and don't share them with anybody.

If you have any concerns about the way trusteddocks handles your "Personal User Information", please get in contact with us via [email protected] with the subject line "Privacy Concerns".

Registration information: We require some basic information at the time of account creation. When you create your own username and password, we ask you for a valid email address.

Profile information: You may choose to give us more information for your account profile, such as your full name, an avatar, your biography, your location, your company, and a URL to a third-party website.

Where applicable, to your consent, we automatically collect information from cookies and similar technologies (such as cookie ID and settings) to keep you logged in, to remember your preferences, and to identify you and your device. We may collect certain information about your device, such as its IP address, browser or client application information, language preference, operating system and application version, device type and ID, and device model and manufacturer.

trusteddocks stores and processes the information that is collected in Germany in accordance with this Privacy Statement. We provide a high standard of privacy protection to all our users around the world, regardless of their country of origin or location.

In particular:

• trusteddocks provides clear methods of unambiguous, informed, specific, and freely given consent at the time of data collection.
• We collect only the minimum amount of personal information necessary for our purposes.
• We offer you simple methods of accessing, altering, or deleting the personal information we have collected, where legally permitted.
• We provide our users notice, choice, accountability, security, and access regarding their personal information.

The controller responsible for the processing of your personal information in connection with the service is trusteddocks GmbH, Dorothea-Bernstein-Weg 28, 22081 Hamburg, Germany, [email protected].

If you really want to leave trusteddocks you can write a message over the contact page or per mail to [email protected] and we will close your account and delete your data, as well as your "User Personal Information" that we have collected, where legally permitted.